Water and Utilities

The pre-authorized payment program allows your water bill to be paid automatically on the due dates. The plan includes four payments per year, due in January, April, July, and October.

Each bill amount is calculated based on your water meter reading. The amount withdrawn will therefore match the total balance shown on your bill. Simple, secure, and convenient.

Pre-Authorized Payment Plan Application Form

To pay your water and sewer account through your financial institution, you must first register the Township of Champlain as a payee. To assist you with this process, we have provided a partial list of payee details for certain banking  information. 
Please note: Be sure to carefully select the correct payee when setting up your payment. There is a municipality in Quebec named Municipalité de Champlain, do not select this option. We are Canton de Champlain / Champlain Township. Selecting the wrong vendor could result in your payment being sent to the wrong account.

Go to your financial institution with the detachable portion of your account and your payment.

• Leave your payment in the secure mailbox of the Town Hall (cheque only).
• Visit us during our opening hours at the Town Hall (cheque, cash, Interac - credit cards are not accepted).
• Please present your tax bill when paying and retain your receipt as proof of payment. 
• Post-dated cheques to the instalment date(s) are accepted at the municipal office. The property roll number must be written on the back of all cheques.

Enter the amount of your payment in the box provided for this purpose on the detachable portion of your bill and send it to:
Champlain Township
948 Pleasant Corner East
Vankleek Hill, Ontario K0B 1R0

Make cheques payable to “Champlain Township”

Please allow sufficient mailing time; your mailed payment must arrive in our office on or before the due date.

Water bills are issued every 3 months. In January, April, July and October. 

Sign up to receive your bill by email in your tax/utility portal.

The minimum 2026 residential water and sewer bill is $289.30 per residential unit for water consumption of 42 cubic metres or less.

This amount includes:

• Water charge: $125.24
• Sewer charge: $164.06

Additional rates and fee information are available on our Charges & Fees page.

There are several possible reasons why your water bill may increase unexpectedly, including:

• Changes in your household, such as new tenants, new owners, additional residents, or visitors
• Running toilets, which are one of the most common causes of water leaks
• New appliances or systems that use water, such as:
  • Water-cooled air conditioners
  • Humidifiers
  • Dishwashers
  • Hot water tanks
  • Heating systems
  • Lawn sprinkler systems
• Plumbing problems or hidden leaks
• Spending more time at home
• Higher seasonal water use, especially during warmer months

If you suspect a leak, check toilets, faucets, and outdoor taps first, as even a small leak can significantly increase water usage over time.

If you are moving in or moving out, you should contact the municipality to update your water account information.

A final water meter reading should be requested to ensure accurate billing for both the current and new resident. This helps avoid billing issues and ensures charges are applied correctly based on actual water consumption.

Contact a Plumber

Contact a licensed plumber with thawing equipment immediately. Residents are reminded that all underground water and sewer services on private property to the lot line are the responsibility of the property owner.

When to Call Champlain Township

If the plumber onsite is unable to thaw your water service with their equipment, you can contact the Township to determine the next course of action. Call the Public Works Department during regular business hours at 613-678-3003.

Additional Tips

While you are without tap water: in addition to obtaining bottled drinking water, consider bringing in buckets of water from neighbours to use for flushing. Melting buckets of snow however is not safe for drinking or bathing, it can be used to flush toilets.

Once your water service is thawed, keep constant quarter inch stream of water flowing from a cold water tap until the end of the winter season.

Winterize Outside Faucets

Properly drain all outside pipes/hose faucets using shut off valves to bleed out water that may remain in the line.

Look for Cold Drafts or Insulate pipes

Look around the home or building for areas that may be vulnerable due to a lack of insulation or heating such as basements, attics, garages, and crawl spaces. The water lines servicing or running through these areas are at risk and should be insulated to avoid freezing.

There are several products available that can be used to help avoid the freezing of pipes, which should be handled by a plumbing professional to ensure efficiency and safety.

Consider Leaving Your Water Running

As previously mentioned, keep constant quarter inch stream of water flowing from a cold water tap until the end of the winter season.

Be Prepared When Travelling

Leaving during winter? Keep your thermostat at 15 degrees Celsius or higher, and have someone check your house every day.

Be Prepared

Emergency Management Ontario suggests that each household has at the ready, four litres of fresh water, per person, per day for drinking and bathing.

• Laurentian Park Annual Drinking Water Report [PDF/238KB]
• L’Orignal Annual Drinking Water Report
• Vankleek Hill Annual Drinking Water Report [PDF/319KB]
• Town of Hawkesbury Annual Drinking Water Report [PDF/1MB]

• Laurentian Park Annual Drinking Water Report [PDF/218KB]
• L’Orignal Annual Drinking Water Report
• Vankleek Hill Annual Drinking Water Report [PDF/238KB]
• Town of Hawkesbury Annual Drinking Water Report [PDF/815KB]

Please note that the Annual Regulatory Water Reports for each of these drinking water systems for reporting years 2023 and prior are available to any resident upon request at the township office or send an email to karla.barton@champlain.ca. as the current formats do not meet comply with the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA, required by the Accessibility for Ontarians with Disabilities Act.